Refund policy
Last updated: October 29, 2025
At Vibepanties, we are committed to delivering high-quality products. Please review our return and refund policy carefully before making a purchase.
1. Mandatory Contact Before Return
Customers must obtain written authorization from our support team before returning any item.
Unauthorized returns will be rejected and not eligible for a refund.
📧 Contact: support@vibepanties.com
2. 30-Day Notification & Completion Window
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Any issue must be reported within 30 days of delivery
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Once approved, returns must be shipped within 30 days
Failure to meet these deadlines will result in automatic cancellation of the request.
3. Proof Required for Damage Claims
For defective, damaged, or incorrect items, you must provide:
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Clear photos or videos
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A short description of the issue
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Submission within 5 days of delivery
Claims without sufficient proof or outside this timeframe will not be accepted.
4. Inspection-Based Refund Policy
Refunds or replacements are issued only after the returned item is received and inspected.
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Items that fail inspection are not eligible
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All inspection results are final and binding
5. Direct Communication Only
All issues must be handled directly with Vibepanties.
We do not process requests via social media or third-party platforms.
6. General Return Requirements
To qualify for a return, items must:
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Be unused and unworn
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Be in original packaging
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Include all tags and accessories
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Have valid proof of purchase
Opened or used items are not eligible.
7. Hygiene & Intimate Products (Important)
Due to health and hygiene regulations, intimate products are:
❌ Non-returnable and non-refundable if opened or used
Returns are only accepted if:
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The item is unused
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The hygiene seal is intact
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The product is in original packaging
This applies regardless of customer satisfaction or duration of use.
8. Order Cancellation
Orders may be canceled within 24 hours of placement.
After processing or shipping begins, cancellations are no longer possible.
9. Return Shipping Costs
Customers are responsible for:
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Return shipping fees
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Customs duties and import taxes
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Clearance charges
Exceptions apply only if the item is defective or incorrect.
You must provide:
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A valid tracking number
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Proof of shipment
Untracked returns are not eligible for refunds.
10. Delivery Issues
Please inspect your order immediately upon arrival.
Report any issues according to the timelines outlined above.
11. Unauthorized Returns
Returns sent without authorization or to the wrong address will be:
❌ Rejected
❌ Not refunded
Always wait for the confirmed return address from our support team.
12. Responsibility After Delivery
Once marked as delivered, responsibility transfers to the customer.
Any loss, theft, or damage must be resolved with the shipping carrier.
13. Non-Returnable Items
The following items cannot be returned:
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Opened or used hygiene/personal care products
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Custom or personalized items
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Sale items or gift cards
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Hazardous materials
If unsure, contact us before purchasing.
14. Exchanges
To exchange an item:
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The original product must be returned and approved
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A replacement order can then be placed
15. EU 14-Day Right of Withdrawal
Customers in the European Union may return items within 14 days only if:
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The item is unused
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The hygiene seal remains intact
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The product is in original condition with proof of purchase
Opened hygiene products are excluded from this right.
16. Refund Processing
Once your return is inspected, you will be notified of approval or rejection.
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Approved refunds are issued within 10 business days
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Refunds are sent to the original payment method
If more than 15 business days have passed after approval, please contact us.
17. Contact Us
📧 support@vibepanties.com
Customer support hours: Monday – Friday